Unpaid Customs Fees and Returned Packages

If a customer declines to pay the applicable customs duties or taxes, resulting in the return of the package to SLB Market, the following terms apply:

  • Refund Eligibility: Upon receipt of the returned package, we will inspect the items to ensure they are in their original condition. If the items are confirmed to be in resalable condition, a refund will be processed.
  • Deductions from Refund: The refund amount will be the original purchase price minus any shipping costs incurred by SLB Market, including: 
  1. Initial shipping costs to send the package to the customer.
  2. Missing items from the original order
  3. Return shipping fees charged to SLB Market for the return of the package.
  4. Any additional fees associated with the return process.
  • Non-Refundable Items: If the returned items are not in their original condition or are damaged upon receipt, SLB Market reserves the right to withhold a portion or the entirety of the refund.

Customer Responsibility:

Customers are responsible for understanding and complying with their country's import regulations. We recommend that customers familiarise themselves with potential customs duties and taxes before making a purchase to avoid unexpected fees.

Important Note:

SLB Market is not liable for delays or additional costs resulting from customs procedures. Clear communication regarding customs fees can help prevent such situations and ensure a smoother transaction process.

By including this policy, SLB Market clarifies the customer's responsibilities regarding customs fees and outlines the consequences of refusing to pay these charges. This approach promotes transparency and helps manage customer expectations effectively.